Roberts Consulting Services

Roberts Consulting Services provides development and implementation services to both large and start-up organizations. Depending on your need, we can customize a plan that makes the most sense for you.

Franchise Operations and Support Programs

Whether you are an emerging franchisor or a company that has been in business for many years, we can help strengthen your support program. For an emerging franchisor, we can design and implement everything from the ground up, including a franchise starter-kit, business/operations manuals, preferred vendor programs, initial/on-going training programs, and field support personnel.

If you are a franchisor that is already well established, we can conduct field audits and/or enhance your current programs. Even the greatest companies realize that the only way to continue to grow is to adopt new programs; to keep up with the ever-changing needs of doing business in today’s fast-paced, high tech world.

Business Start-up Assistance

If you are just starting your business or thinking about starting one, we can provide you with the assistance you need to make sure you do everything correctly. We can put you in touch with organizations that specialize in helping you choose the right franchise opportunity. We can also help put together your area development plans, local marketing campaigns and more.

Training Programs

Numerous studies have shown that one of the top reasons employees are dissatisfied with their jobs is due to a lack of proper training to service their end-customers or do their jobs correctly. Many of the Fortune 500 companies are offering training to employees as bonuses or rewards. The Return on Investment is two-fold: 1. Increase in productivity, 2. Greater employee retention.

Every company, no matter how large or small, can benefit from providing its staff with the appropriate training. Whether it be management training, team building, organizational development, sales training or training on the importance of customer care, we have the right program for you.

Mediation Services

In today’s society, 1 in 10 people will be involved in some type of legal dispute. Our goal is to help companies reduce the amount of money they spend on legal fees by using mediation as a first step to resolving conflicts or disputes. Anything that can be litigated can in fact be mediated. Many franchisors are now writing mediation clauses into their franchise license agreements. Companies are also offering mediation services as a value-added benefit to their employees.